If you experience any delays in the delivery of your product, you may contact our Customer Care department at via email@example.com or visit us online.
If you are not satisfied with the Product for any reason and wish to cancel, simply contact our Customer Care department via firstname.lastname@example.org.
We take every precaution to ensure that your shipment arrives intact and in pristine condition. However, on rare occasions, damage to a product can occur during transit. In the event your shipment arrived damaged, please email us as soon as possible at email@example.com, provide your order number, name and email address along with details of the damage (date received, extent of damage). Please be sure to include a photo or two of the damaged products that you received, as proof of damage is required in order for us to process your claim. We will then reply to you by email or phone with details of any replacement product(s) to be shipped to you.